Privacy Policy

Privacy Policy





    Pacis Insurance Company Ltd, (collectively “PACIS”, “we” and “us”) respect your privacy and are committed to protecting your personal data. We adhere to all applicable data protection and privacy laws globally. This Privacy Notice describes the types of Personal Data that we collect on our USSD, Web Portal, API Platform, website, and other communication with us, how we use Personal Data, with whom we share it and your rights and choices with regards to your Personal Data. Please read this Privacy Notice carefully and ensure that it is understood as it forms part of your agreement with Pacis Insurance.

     By supplying us with your information, you agree to the terms outlined in this policy.


    The following terms will have the meanings indicated below. Please refer to our Terms of Service for any capitalized terms that are not defined in this notice.

    “Other Information/Data ” is any information or Data that does not reveal your specific identity or does not directly relate to an individual, such as Services usage data.

    “Personal Data / Information” is information or Data that identifies you as an individual or relates to an identifiable person, such as name, ID, postal address, telephone number, email address, credit card number, social media account ID and any other information relating thereto. It does not include strings of code such as browser cookie IDs.


    Most of the personal data we process is provided to us directly by you when you:

    • Create an account on the Web Portal Platform.
    • Start using our services, visit our website, or register for more information on a specific service and/ or product.
    • Register to attend or have attended an event organized by Pacis Insurance Co Ltd, subscribe to our e- newsletter, blog or a webinar or participate in discussions on our social media platforms and handles.
    • Participate in market studies, surveys, or promotions.
    • Fill in application proposal forms.

    We also collect personal and device information when you:

    • Make payments to us.
    • Apply to us for employment or internship.
    • Call or otherwise contact us including via SMS, USSD, email, website, or social media handles.

    We also receive Personal Data indirectly when:

    • Our clients or suppliers provide us with contact details of their representatives and personnel who will be our business contact points.
    • An employee or job applicant gives us contact details of their referees.
    • Our background check services feed us with information when you apply for a job at Pacis Insurance Co Ltd.

    We also automatically collect certain information, such as your Internet protocol (IP) address, user settings, cookie identifiers, and other unique identifiers, browser or device information, and location information (including approximate location derived from IP address)


    The information we collect may vary depending on the product or service we are offering or the relationship you have with us. Personal information we may collect, and process include but is not limited to:


    Type of Information


    Identity data & general information

    Name, telephone number, mobile phone number, email address, postal address, physical address, gender, marital status, Date of birth

    Government generated information

    National ID number, Passport number, KRA PIN, NHIF number, NSSF number 

    Employment & educational information

    Educational background, employment history, professional licenses & affiliations

    Financial data

    Bank account details

    Audio visual information

    Photographs, telephone recording

    Information relating to the product being offered

    Personal property eg cars, houses owned, travel information, household items, claim history

    Sensitive personal data

    Biometric data, health status such as previous and current health conditions, habits and lifestyle such as whether one smokes or takes alcohol, hospital admission history, major medical procedures undertaken, dependents personal information


    We may process your Personal data for legitimate business purposes or to comply with a legal obligation, including but not limited:

    • To enter a contract with you. As part of our Know-Your Customer (KYC) and Customer due diligence (CDD) process, it is imperative that you provide us with Personal Data that will enable us to perform our contract with you. If you do not provide or enable us to collect the necessary information, we shall not be able to provide Pacis Insurance Services and/or Products to you.
    • To create, and administer accounts, fulfill and record transactions, and provide you with related assistance (e.g. technical help, answer inquiries relating to Personal Information, etc.).
    • To send administrative information to you, for example, information regarding our Services and changes to our terms, conditions, and policies.
    • To send you marketing communications and offer other materials that we believe may be of interest to you, such as to send you newsletters or other direct communications.
    • To facilitate social sharing functionality if you choose to do so.
    • For carrying out research such as customer satisfaction surveys and risk assessments or actuarial analysis to enhance our products and services. 
    • For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements.
    • For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
    • For responding to legal duties, insurance related, such as requests from public and government authorities such as Financial Reporting Centre (FRC), Insurance Regulatory Authority (IRA), KRA etc. 

    In pursuant to the provisions of legal & regulatory requirements and obligations, you are obliged to provide personal data to us. The data availed aids in customer verification ahead of provision of our products or services to you. Failure to provide your personal data may mean we cannot be able to avail our products or services to you as a fulfillment to the contract.



    Pacis insurance is committed to keeping your personal information confidential and secure. We will not share your information with third parties without your consent, except in cases where we have a legitimate reason to do so or are required by law to disclose it. In such cases, we will only share the information necessary for legal, protection or safety purposes.



    In the event that we transfer your data outside Kenya, we shall ensure that we do it in line with the guided legal & regulatory standards. Circumstances that may make us transfer your data outside Kenya include when we need appropriate data protection safeguards e.g storage of your data in a server located outside Kenya but in a country that is guided by the General Data protection regulations or when following your express consent that we transfer your data outside the country among other reasons in furtherance to our legitimate interest.


    We shall secure your personal data by taking adequate security measures that are commensurate with the sensitivity of the personal data processed. To this end, the Pacis Insurance Co Ltd will maintain appropriate physical, technical, and administrative security measures with a view to protecting personal data against theft, accidental loss, access, unauthorized alteration, unauthorized or accidental access, processing use, erasure, or unlawful destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.


    We continuously train all our staff on Data security and privacy to ensure they handle all the information they receive with the utmost confidentiality. Further, before we engage any third-party processor vendor and service provider, we check their security practices and alignment with the Applicable Data Protection Law and regularly conduct our vendors’ and service providers’ security and privacy assessments.



    Subject to Applicable Data Protection Laws, you have the following rights:

    1. To be informed of how Pacis Insurance will use your data. 
    1. To access your personal data in our custody. 
    2. To object to processing all or part of your personal data unless we can demonstrate a compelling legitimate interest for the processing which overrides your interest or for the establishment, exercise or defense of a legal claim. – Link format
    3. To request that we correct your personal data where it is false, misleading, inaccurate, or incomplete. – Link format
    4. To request that we erase your personal data. In some situations, we may have a legitimate basis to continue processing your data even if you withdraw your consent. This is because any processing that was done before you withdrew your consent remains lawful. – Link format
    5. Right to data portability. You have the right to receive personal data concerning you in a structured, commonly used and machine-readable format and to transmit the data to another controller without hinderance.
    6. To not be subjected to automated decision making, including profiling. We may from time to time make decisions based on the automated processing of your personal data. In such instances, you will be informed, in writing, whenever a decision based on automated processing is taken.

    If you would like to make a request to access, correct, object to the use, restrict or delete Personal Data that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us at with the subject line “Data Subject Request.” We will respond to your request consistent with applicable law.


    You have a right to lodge complaints pertaining to the processing of your personal data with the relevant data protection supervisory authority.


    For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.


    Please note that we may need to retain certain information for recordkeeping purposes and/or    to complete any transactions that you began prior to requesting a change or deletion There may also be residual information that will remain within our databases and other records, which will not be removed.


    Information you provide may be used by Pacis Insurance Co Ltd for marketing purposes such as one-off promotional emailing, mobile text messages, direct mail, and sales contacts. You may opt-out from receiving electronic communications from us if you no longer want to receive marketing-related emails or mobile text messages from us on a going-forward basis by clicking the unsubscribe link in any marketing-related email sent to you by us.


    We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative or other purposes directly relating to your use of the Services, and you cannot opt-out from receiving those messages.



    We and our third-party service providers may collect Other Information in a variety of ways. 


    We and/or our third-party partners may employ various tracking technologies, such as cookies, web beacons and analytics software, that help us better manage content on the Services by informing us what content is effective.


    You can log in to some of the Services using sign-in services such as Google OAuth, or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address.



    If you submit testimonials, ratings or reviews to the Services, any Personal Information you include may be displayed in the Service.  If you want your testimonial removed, please contact us at


    We may also partner with third-party service providers to collect and display ratings and review content on our website.


    Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft or any other app developer, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Services, including our social media pages.


    We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. 



    We may make changes to this Privacy Notice from time to time. Any changes we make will become effective when we post a modified version of the Privacy Policy to If we make any material changes to the Privacy Notice, we may also notify you by posting notice within the applicable Services, or by sending you an email. 


    If you continue using the Services after any notice of any such changes, it means you have accepted them. If you do not agree to any changes, you must stop using the Services, as applicable. It is your obligation to ensure that you read, understand, and agree to the latest version of the Privacy Policy. The “Version History” table at the top of the Privacy Policy indicates when it was last updated.



    If you have any questions regarding this Privacy Policy, you can contact us via email at 

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