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Frequently Asked Questions
What is the Last Expense product?
The Last Expense product is a funeral insurance cover designed to cater to funeral expenses.
Who is eligible to buy this product?
Individuals between 18 and 70 years old are eligible. Children under 18 can be included as dependents.
How long is the coverage period?
The coverage period is for one year and is subject to renewal.
Are there waiting periods for coverage?
Yes, there is a 90-day waiting period for deaths due to illness or natural causes.
What happens in the case of accidental deaths?
Accidental deaths are covered immediately without any waiting period.
Can I change my coverage benefits mid-term?
No, changes to benefits can only be made at the time of renewal.
Is there a cancellation option for the policy?
Yes, the policy can be canceled at any time, but refunds are prorated up to a maximum of 80% of the premium charged.
Are there any exclusions for coverage?
Yes, deaths arising from suicide and drug/substance abuse are excluded from coverage.
How are claims settled?
Claims are settled through mobile money transfer to the insured-appointed beneficiary.
How can I nominate a beneficiary for the policy?
The principal member must nominate a beneficiary and provide their cellphone number.
