For any customer service issues kindly reach out on

The Managing Director.
Pacis Insurance Company Pacis Centre,4th Floor, Waiyaki way
Tel: +254730677000
Email: customercare@paciskenya.com

or

Insurance Regulatory Authority (IRA)
P.O BOX 43505 – 00100 NAIROBI
Zep- Re Place Longonot Road – Upper Hill, Nairobi
Tel:(254)- 020-4996000, Mobile:(254)- 0719047000, (254)-0727563110
E-mail: commins@ira.go.ke