Pacis Travel
The biggest fear people have when traveling is falling seriously ill or losing luggage in a place where they do not know the language, people, or customs. Pacis Travel will take care of mishaps that may occur during your travels outside your usual country of residence.
Who is the Insurance product for?
Outbound travelers whose country of origin is Kenya.
What does it cover?
- Medical expenses & hospitalization abroad.
- Transport or repatriation in case of illness or accident.
- Loss of passport, driving license, national identity card abroad.
- Personal accident - 24 hours.
- Compensation for in-flight loss of checked in baggage.
- Compensation for delay in the arrival of baggage.
- Location and forwarding of baggage and personal effects.
Other details Worth Mentioning
The coverage depends on the following geographical regions:- Africa and Worldwide.
What are the Benefits?
Pacis travel assures you of:
- Peace of mind while traveling abroad.
- Provides practical assistance when you are abroad – 24 hours a day, 365 days a year!
What is the claim Process?
Report claim to Mapfre on
- + 44 845 217 1379
- 8008973919 (Saudi Arabia Toll-Free)
- For assistance E-mail: afrcosiam@mapfre.com
- For compensation E-mail: refund@mapfre.com
Required documents for claim processing:
- Claims Form.
- A detailed letter explaining the loss.
- Original receipts of all incurred costs.
- Copy of passport showing exit/entry dates from the country of residence Medical reports.
- Medical expenses.
- Medical reports with admitting medical history.
- Clinical laboratory results.
Delayed and lost luggage claims
- Property irregularity report by the airline.
- Copy of flight ticket.
- Original receipts of basic necessity items purchased in case of delayed luggage.
- Certificate of lost luggage by the airline.
- Copy of the carrier reimbursement/settlement letter.
Delayed departure claim
- Certificate about the delay issued by the airline.
- Copy of flight ticket.
- Original receipts of relevant services/items purchased.
Download the claim form
Contact us
Still need help? Give us a call.
0730 677 000
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