Last Expense Cover
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Last Expense Cover

Introduction to Digital Last Expense Cover

The Digital Last Expense product is a funeral insurance cover that is designed for individuals to cater for funeral expenses during the difficult and unfortunate times of death of a loved one.


What do I need to purchase the cover?

To buy this product, one will need to have the following:

  • Identity Card (ID) number
  • A mobile phone (any type as it runs on USSD)
  • Mobile Cash (Safaricom MPESA)
  • Beneficiary Name ID & Phone Number

The Cover

On Boarding

The prospective insured will dial the USSD code *620#, input personal data, beneficiary details, select the cover option and pay the requisite premium.

Age Eligibility

  • 18 to 70 years at entry point.
  • Children below 18 years are eligible as dependents.

Scope of Cover

  • Digital Last Expense is an individual cover.
  • There is no limit on the number of dependents.
  • All principal member’s children including adopted ones are eligible
  • The cover benefits and premium are on per person basis
  • The principal should be able to buy cover for all their dependents

Cover Period

  • This is an annual cover.
  • The cover starts immediately the premium is paid for accidental deaths.
  • Deaths arising out of illnesses have a waiting period of 90 days.
  • Family members in the cover are subject to the cover period irrespective of the date of joining.

Waiting Periods

  • Accidental deaths are covered immediately.
  • Deaths arising out of illness or natural causes require 90 days waiting period from the date of the first premium payment.
  • There is no waiting period at renewal.

Cover Benefits

  • The policy offers a single benefit (last expense).
  • There are several benefit limits/options available for customers to choose from (premium bands).
  • No change of benefits mid-term shall be allowed.
  • Benefits can be changed at renewal at the corresponding premium.

Cancellations

The cover can be cancelled at any point of currency of policy provided there are no claims reported. Refund shall be calculated on Prorata basis but up to a maximum of 80% of the premium charged.

Exclusions

This cover shall not respond to deaths arising out of:

  • Suicide
  • Drug and substance abuse

Claims

  • Only claims arising out of the insured events shall be admissible.
  • The claims shall be settled through mobile money transfer to the insured-appointed beneficiary.

Beneficiary

  • The principal member will be required to nominate the beneficiary in this policy and provide cell phone number.
  • In the absence of adult dependents, the policy benefits shall be paid to nominated trustees or administrators of the deceased member’s estate.

Renewal of Cover

  • There is no automatic renewal of the policy.
  • There shall be no grace period. Premium must be paid for cover to commence.
  • Renewal SMS shall be sent six weeks before the expiry.
  • Upon expiry of cover at midnight, a notification shall be sent to that effect.

Premium Tables

The premium payable shall be based on the selected benefit as per the under noted band:

Last Expenses cover limit
25,000
50,000
100,000
Premium charged per person (KES)
450
775 1,400

How do I claim?

  • Death of an insured member shall be reported on the USSD platform by dialing *620# and selecting option 3. Report Claim and input details of the incident as requested on the prompts.
  • The company may request further documents and information to confirm the incident.
  • The claims shall be settled through mobile money transfer to the insured-appointed beneficiary.

Any policy exclusions?

This cover shall not respond to deaths arising out of:

  • Suicide
  • Drug and substance abuse

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