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Pacis Travel

The biggest fear people have when traveling is falling seriously ill or losing luggage in a place where they do not know the language, people, or customs. Pacis Travel will take care of mishaps that may occur during your travels outside your usual country of residence.

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Who is the Insurance product for?

Outbound travelers whose country of origin is Kenya.

What does it cover?

  • Medical expenses & hospitalization abroad.
  • Transport or repatriation in case of illness or accident.
  • Loss of passport, driving license, national identity card abroad.
  • Personal accident - 24 hours.
  • Compensation for in-flight loss of checked in baggage.
  • Compensation for delay in the arrival of baggage.
  • Location and forwarding of baggage and personal effects.

Other details Worth Mentioning

The coverage depends on the following geographical regions:- Africa and Worldwide.

What are the Benefits?

Pacis travel assures you of:

  • Peace of mind while traveling abroad.
  • Provides practical assistance when you are abroad – 24 hours a day, 365 days a year!

What is the claim Process?

Report claim to Mapfre on

  • + 44 845 217 1379
  • 8008973919 (Saudi Arabia Toll-Free)
  • For assistance E-mail: afrcosiam@mapfre.com
  • For compensation E-mail: refund@mapfre.com

Required documents for claim processing:

  • Claims Form.
  • A detailed letter explaining the loss.
  • Original receipts of all incurred costs.
  • Copy of passport showing exit/entry dates from the country of residence Medical reports.
  • Medical expenses.
  • Medical reports with admitting medical history.
  • Clinical laboratory results.

Delayed and lost luggage claims 

  • Property irregularity report by the airline.
  • Copy of flight ticket.
  • Original receipts of basic necessity items purchased in case of delayed luggage.
  • Certificate of lost luggage by the airline.
  • Copy of the carrier reimbursement/settlement letter.

Delayed departure claim 

  • Certificate about the delay issued by the airline.
  • Copy of flight ticket.
  • Original receipts of relevant services/items purchased.

Download the claim form


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0730 677 000

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